Other Returns Information
Wrong size or you don’t like the item?
If returning items that are not suitable for either refund or exchange you are accountable for the delivery cost in returning it to us. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
New faulty items/ Wrong Item Received
If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we can not be liable for your postage charges. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
In the event that you have received items that are fault or not what you ordered, please send them back to us as soon as possible. Only in these cases will we cover the cost of the return shipping charges.
If you have received items that are faulty please send them back to us using the steps above. Please include a covering letter describing the fault and if you would like the item replacing or refunding. Once the item arrives back to us, you will receive an email notifying you about the progress. Faulty items are then forwarded onto the suppliers to confirm the warranty issue. Please be patient with us as we need to receive this confirmation from the suppliers before we can process your request for a replacement/refund.
If required to return a faulty item please use Royal Mail recorded or sign for, so that you have a tracking reference just in case! If your item arrived faulty we will refund your postage cost. If the item was in full working order at the time of delivery to you, we can not refund your return postage cost.