Bike Mechanic and Sales

Job Details

Location: Cockermouth, Cumbria

We are looking for an bike mechanic to join our growing team at our busy Cyclewise Cockermouth premises, with a fully fitted Park Tools workshop and accredited Shimano Service Centre. You will need to ensure that all bikes leave the workshop ready for optimum performance and ensure you offer great customer service, as well as demonstrating sound technical knowledge. The role plays an essential part in the Cyclewise business, which delivers a diverse range of cycle related services.

This is a varied role, ideal for an enthusiastic individual who works well in a team and enjoys the demands of a busy company. Good bike technical knowledge and awareness of current bike technology is required for the position. Experience in cycle sales will be advantageous.


About Us:

Cyclewise is an independent rider-owner business with two busy cycle stores in Cumbria. Cyclewise Whinlatter is our trail centre & bike hire store specialising in mountain bikes and electric MTBs. Cyclewise Cockermouth is our esteemed road, electric, adventure and leisure bike store. In addition to cycle retail and mountain bike hire, we provide expert workshop services, a range of MTB skills coaching, British Cycling MTB leadership courses, Bikeability training in schools, technical expertise and consultancy, and an e-commerce operation. The industry is exciting and challenging with customers increasingly accessing our products and services across all channels.


About the role:

  • Responsibilities will include bike building, PDI & servicing of all bike models.
  • To schedule workshop jobs (repair, maintenance, walk-in and bike build)
  • Diagnose and repair the maintenance work needed on customer bikes.
  • To assist the workshop manager with warranty cases and maintain accurate record keeping.
  • Keep up to date on new cycling products and ways of communicating this information to our customers.
  • Good communication with customers regarding work in progress and any parts required for repairs.
  • Diagnose, repair and service hire, demo & customer bikes.
  • Advising and recommending products and services, to achieve successful sales.
  • To assist in processing ecommerce orders.
  • Responsible for daily opening and closing of retail premises as required.
  • Show a passion for the cycle industry and understand the importance of doing a great job

About You:

We are looking for someone with enthusiasm, high level of energy, confidence and resourcefulness. You will be required to have proficient bike mechanic skills and have strong communication and interpersonal skills. Any bike accreditations would be an advantage, together with sales experience.


About Salary & Hours of Work:

We offer a competitive salary dependent on experience from £20,000 pa, a generous staff discount on cycle-related products, a company pension scheme, 28 days holiday per year (including bank holidays).

The position is based at Cyclewise Cockermouth located at Cockermouth, Cumbria and is surrounded by stunning northern Lakes scenery. The role will be full time, 40 hours per week, spread across five days – a 3 week rolling rota.

How to Apply:
Please send your CV along with a covering letter explain why you would be an ideal candidate for the role, and anything else you think might be relevant. Email to

Closing date: 3rd April 2022 at midnight

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